Second Harvest Food Bank of Middle TN (SHFB) seeks one qualified full-time applicant in the External Affairs department. Main work location: Martin Distribution Center (Nashville, TN).
Specific duties will include, but may not be limited to:
Reporting to the President and CEO, the Chief Development and Marketing Officer (CDMO) is responsible for managing key stakeholder relationships and messaging strategies designed to broaden the awareness and support of Second Harvest and its mission. The position will oversee a complex and high performing external affairs team that is accountable for the organization’s philanthropy, marketing/communications, brand management and volunteer engagement. The CDMO will serve on the executive leadership team and will actively engage in the Second Harvest strategic planning process, with the goal to advance the organization's position with relevant constituents as well as to drive broader awareness and donor support for the organization.
ESSENT DUTIES AND RESPONSIBILITIES
Philanthropy, Marketing/Communications and Engagement – External Affairs
Develop strategic plan and implementation of a comprehensive fundraising program, interacting with individuals, corporations, foundations, and organizations for single and multi-year resource partnership efforts;
Ensure that all stakeholders have a consistently good experience with Second Harvest by overseeing the integration of data and communications, so marketing, philanthropy, and volunteer interactions are coordinated and optimized;
Oversee database accuracy and analysis that deliver actionable insights to target supporters (such as donors and volunteers) through various channels—social media, email, print, events, advocacy, and similar;
Create new strategies to enhance the organization’s philanthropic and volunteer engagement partnerships;
Ensure that all volunteer engagement opportunities exceed the expectations of those giving of their time and talent to the mission;
Translate the notable and favorable brand awareness of Second Harvest so that donors, volunteers and advocates are motivated to take actions to support the organization;
Develop and implement strategy that advances Second Harvest’s mission, brand identity, broadens awareness of its programs and priorities, and increases the visibility across key stakeholder audiences;
Lead the development and execution of a clearly defined marketing and communications strategy to support business growth and enhance brand equity and awareness;
Drive awareness, engagement and funding utilizing multiple integrated channels - online, social media, direct mail, events, CRM and others;
Ensure best in class utilization of social media and digital communications (including website) to build awareness, garner support, and advocate for the organization’s vision and mission;
Serve as communications counselor to Second Harvest leadership. Be responsible for strategic and crisis communications, issues management and organizational context for decisions;
Build and manage a distinct internal communications process to reinforce the organization culture and values while consistently delivering information and messaging that encourage staff and volunteer communications;
Work with the leadership team to identify organizational challenges and external communication
opportunities/solutions and define and execute appropriate strategies to support them;
Inspire, engage and retain donors and volunteer leaders interested in the fight to end hunger;
Drive performance management and results-orientation through effective objective-setting, coaching, monitoring action plans and evaluation of results;
Address any critical needs which may occur on short notice and require immediate action, leadership, organization, prioritization, judgment and problem-solving skills;
Demonstrate exceptional team and people management skills; deep commitment to and belief in developing others, ability to influence, inspire trust and motivate others to achieve objectives, both internally and externally;
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality;
Plan and carefully manage the marketing and philanthropy budgets, so that resources are allocated accurately, efficiently, and effectively to assure adequate support for Second Harvest’s mission;
Lead and develop a high-performing external affairs fundraising and marketing team skilled in latest strategies for identification, cultivation, solicitation and management of individual, foundation and corporate donors.
Other duties as assigned.
Reports to: President & CEO.
Education: Bachelor’s degree required; master’s preferred. CFRE certification a plus.
Senior level fund development, marketing/communications and brand management.
Proven success in generating revenue in excess of $10M.
Demonstrated ability to build, develop and foster relationships internally and externally.
Proven leadership delivering best practices in nonprofit Public Relations.
Significant experience supervising and managing diverse teams to execute well and to continually innovate.
Demonstrated work experience where strategic thinking, critical problem-solving, expert planning and analytical capabilities were essential.
Experience creating budgets and forecasting revenue.
Knowledge of and proficiency with a variety of computer software applications and fundraising relationship management solutions; Raiser’s Edge or equivalent preferred.
Skills & Capabilities:
Commitment to the mission, vision and values of Second Harvest.
Excellent written and oral communication skills with the ability to engage and inspire a wide range of audiences.
Effective at planning, assessing, performing and evaluating.
Team player who welcomes collaborative decision making.
Flexible and provides creative approaches to challenges and opportunities.
A high standard of professional and ethical conduct, integrity, and accountability.
Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education/experience at the organization’s discretion.
Yes. External Affairs team of 30.
Monday – Friday, 8:00am – 4:30pm
On occasion duties may be necessary, as well as responding to issues, outside of normal working hours (e.g., disaster response, community events, etc.)
25% travel required.
Routine travel is required within the service area; occasional travel for overnight trainings may be necessary.
Current driver’s license required; copy of current auto insurance; and clean MVR required.
Internal Number: 189
About Second Harvest Food Bank of Middle TN
Second Harvest Food Bank of Middle Tennessee opened its doors in 1978 with commitment from several community leaders. The purpose of the organization was to provide a central distribution center for companies, groups and individuals who wished to help provide food for hungry people in Middle Tennessee. Second Harvest’s mission is to feed hungry people and work to solve hunger issues in our community.
Modeled after the first food bank established in Phoenix in the mid-1970s, Second Harvest was designed to collect food that would otherwise be wasted, inspect and sort this food, and distribute it to soup kitchens, pantries, and shelters serving the hungry. During the first year, this process resulted in a total distribution of 160,000 pounds of food to 75 member agencies.
Today, Second Harvest Food Bank of Middle Tennessee is one of the largest and most comprehensive of over 200 food banks and food distribution centers nationwide.
During the 2015/2016 fiscal year, Second Harvest distributed more than 30 million pounds of food to more than 490 Partner Agencies, providing more than 25 million meals of food to hungry children, families and seniors throughout our 46-county service area.