Position Summary Villanova University has reached new heights following the most successful comprehensive capital campaign in its history, raising over $760M and changing the University's culture of philanthropy. The Villanova Annual Fund is seeking a talented and energetic Assistant Director of Annual Giving to join our motivated team as we work on behalf of the nation's premier Augustinian Catholic university.
The Assistant Director of Annual Giving will be responsible for managing Villanova University's Student Calling Program to effectively solicit and steward donors. Under the supervision of the Director of Annual Giving, the Assistant Director will create a comprehensive phone, email and text solicitation strategy utilizing the Blackbaud Guided Fundraising platform.
The Assistant Director will work as a key contributor of the Annual Giving team responsible for creating and implementing a complete annual calendar of print and digital solicitation and stewardship campaigns to determine a complementary and integrated phone strategy targeting alumni, parents, students and friends with affiliations across the University's six schools and colleges and various affinity groups and programs.
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.
Duties and Responsibilities Manage the Student Calling Program Student Staff:
Recruit, interview, hire, train and supervise a staff of 5-7 student supervisors and 40-50 student callers.
With support from the Director of Annual Giving, create the job descriptions, training program, and manual for student supervisors and callers.
Provide daily on-the-job training and quality control through monitoring, evaluating and coaching student callers.
Develop and implement creative employee recognition and incentive programs to retain and motivate callers, improve performance and increase productivity.
Manage the student caller schedule and payroll process; approve and submit timesheets.
Will build partnerships across campus in order to support recruitment and on-going training efforts (i.e., Office of Financial Assistance, Student Involvement, Office of the Provost).
Attend all calling shifts.
Develop and execute a comprehensive communication plan:
In collaboration with the Director of Annual Giving and other team members, create a comprehensive solicitation and stewardship strategy through Blackbaud Guided Fundraising. This includes establishing a calling calendar; determining calling segments and pools; managing data requests, clean-up and loading, and developing calling scripts, follow-up emails, text messages, and fulfillment letters.
Identify new methods to steward donors such as personal video messages (i.e. ThankView).
Analysis and reporting:
With support from the Executive Director of Annual Giving and Director of Annual Giving, will establish goals for the overall program each fiscal year.
Generate daily and weekly reports to analyze the progress of the overall program as well as individual segments; make adjustments as needed in order to meet fundraising goals (i.e. overall dollars and undergraduate alumni participation).
Track performance of individual segments in order to identify trends, successes, outcomes and key performance indicators.
Measure performance of individual callers in order to increase their productivity and meet overall program goals.
React and adapt during shifts on real time data so that the program is operating efficiently to maximize results.
Ensure that all pledges and gifts are booked correctly in the platform and subsequently, in Banner.
Collaborate with the Gift and Pledge Processing Team and Advancement Services to ensure all reports are working properly and meeting the goals of the program.
Provide support throughout the planning and execution of 1842 Day, Villanova’s Day of Giving, with a specific focus on the phonathon and texting programs that support this effort.
Support overall Annual Fund and University Advancement initiatives in order to meet annual and long-term goals, especially related to undergraduate alumni participation. This includes but is not limited to events such as Homecoming Weekend, Volunteer Symposium, Leadership Summit, and Reunion Weekend.
Bachelor’s degree required.
Must have an understanding of fundraising, sales and/ or volunteer management.
1-3 years’ of experience in phonathon/fundraising/sales.
Demonstrated leadership skills and the ability to work in a fast-paced environment required.
Excellent communication, interpersonal and writing skills required. Must be well organized, able to think creatively and be detail oriented.
Proven analytical, decision making and problem-solving skills.
Knowledge of general office equipment, including personal computers, word processing, Excel, Office 365, and or other spreadsheet programs required.
Knowledge of Banner, Salesforce, Cognos or other fundraising and reporting software.
Bachelor’s degree in Business, Marketing, or Communications preferred.
Experience in higher education and calling centers preferred.
Physical Requirements and/or Unusual Work Hours Evening and weekend work and travel required.
Posting Date: 04/11/2019
Salary Posting Information: Commensurate with experience.
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Villanova University is committed to providing leadership in the attainment of equal employment for all individuals. It is the policy and practice of Villanova University to recruit and select applicants on the basis of their qualifications and abilities. This effort is in compliance with all federal and state laws, including Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1975, Executive Order 11246, and the Americans with Disabilities Act.