The Director of Stewardship maintains primary accountability for the development, maintenance and execution of a comprehensive stewardship program in support of Ohio University. The Director will provide day-to-day oversight to all stewardship related endeavors including giving societies, gift administration, the donor gift acknowledgment process, specialized acknowledgments including oversight of birthday, sympathy, get well, congratulatory, honorific and memorial gift notification and correspondence. The Director is responsible for providing customer service to the University’s top benefactors and plays a critical role in special events from both a team management perspective and from a direct supervisory perspective depending on the nature of the event. The Director is in routine contact with donors and provides important and routine customer service which helps maintain the connection between the donor(s) and the University which directly contributes to donor retention efforts. Further, this individual develops, executes and/or oversees the management of personalized campus visits, recognition gifts, permanent and/or digital donor walls and recognition elements, various correspondence, endowment and impact reports, and assists in arranging leadership interaction. • Provides direct supervision of the Donor Engagement Stewardship team which includes at least one full-time professional staff member and student staff requiring mentorship, leadership and vision. • Routinely interacts with donors answering routine and non-routine questions and assists with event planning and/or event staffing as aligns with departmental needs and/or provides the opportunity to interact with the university’s donors. • Provides strategic direction on the continuance and furtherance of giving societies with regard to both existing societies and those that may evolve in the future in support of strategic donor relations and fundraising objectives. Collaborates with staff on the planning and implementation of a program to recognize Ohio University’s donors at various giving levels. • In partnership with Advancement Communications and Marketing, the Director will maintain responsibility for direct oversight of Stewardship Communication tools such as the annual evaluation of and re-writing of various correspondence tools (e.g. the standard receipt, birthday cards, endowment reports and similar). • Prepares and manages stewardship plans of an individualized and personalized nature; collaborates with colleagues across the Advancement division and university to strategize on these tools and opportunities. • Other duties as assigned.
Primary Accountabilities: 1. Provides direct oversight for all components of the Stewardship program, including gift acknowledgment, gift administration, stewardship and endowment reports, donor recognition, engagement activities, opportunities and other outreach and engagement efforts. 25% 2. Provides direct day-to-day management of the University’s Giving Societies. 25% 3. Provides direct oversight for Stewardship communication. 20% 4. Individualized stewardship planning; collaborates with the greater Advancement team to develop individualized stewardship plans to maintain donor engagement and is responsible for the execution of those plans, collaborates with development officers and strategic staff to maximize and maintain appropriate donor engagement strategies. 20% 5. Other donor engagement support and general requirements. Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. 10%
Position will be required to work evenings, weekends, and/or holidays as operational needs dictate. The position may also be working in exposed weather conditions and required to do some heavy lifting in the performance of duties.
-Bachelor’s degree from a four-year accredited college or university in Public Relations, Communication Studies, Business, Public Administration, Higher Education, Special Events Management, Fundraising/Philanthropy, or a related field required. -At least six (6) years of experience in Donor Relations with an emphasis on event planning, stewardship responsibilities, and high end engagement. -At least one (1) year of direct supervisory/management experience.
**An equivalent combination of education and experience may also be considered.
-Master’s degree. -Higher Ed experience. -Valid Driver’s License.
About Ohio University
Ohio University is Equal Employment Opportunity/Affirmative Action Employer.