JOB SUMMARY

The Individual Giving Manager is responsible for working with the AVP of Advancement and the Development Team to achieve the Department’s individual giving fundraising goals and to provide stewardship to individual donors. This position also is responsible for managing strategies for growth of the Dallas Zoo’s President’s Circle membership program and for coordinating the Dallas Zoo’s Annual Fund program. 

SPECIFIC DUTIES AND RESPONSIBILITIES

• Manages and evaluates development programs encompassing donor relations, portfolio management, annual fund campaign, and coordinate President’s Circle appeals.
• Builds the Dallas Zoo’s individual giving programs under the oversight of the AVP of Advancement, including the development of a strategic plan of action with objectives, timelines, and evaluation plans for each program. 
• Manages the Dallas Zoo’s Annual and Lifetime Giving Society and President’s Circle member experience, serving as a “concierge” to members in collaboration with the Director of Membership and the Membership Team. This includes coordinating the fulfillment of member benefits, hosting members on tours, and providing members with general assistance as needed (additional tickets, parking, tours, etc.). Develops acquisition and renewal strategies, such as mailings and other cultivation events to grow the President’s Circle program. Coordinates with the Membership Director, Event Manager and Coordinator, and other staff to manage all details of President’s Circle events including invitations, RSVPs, catering, parking, and other program requirements. Attends all President’s Circle events.
• Deepens relationships with donors and volunteers through managing giving societies and assisting the AVP of Advancement in managing committees that support the Advancement strategy at the Dallas Zoo. 
• Monitors and tracks major changes in the marketplace, both philanthropic and economic and provides strategic direction. 
• Develops and analyzes statistical data for all Development campaigns. 
• Serves as “champion” for the President’s Circle member experience with collaborative responsibility for all correspondence, recordkeeping, reporting, etc. related to the cultivation, solicitation, and stewardship of group members in partnership with the Membership Team. 
• Work with the AVP of Advancement to develop and manage annual income and expense budgets related to Development efforts. Tracks revenue and expenses for assigned areas and provides timely reports as requested.
• Coordinates the Dallas Zoo’s Annual Fund solicitation efforts including appeals to general membership and specialized efforts directed toward high-level donors. Works with the Director of Advancement Services and the Database Specialist to segment prospects and donor constituents for specific annual solicitations and events.
• Maintains records of campaign-related cultivation strategies, metrics, and outcomes for all development related events (e.g. galas, stewardship events, Giving Society and President’s Circle events, cultivation events, etc.).
• Performs comprehensive analysis related to all aspects of the annual giving programs. Utilizes statistical analysis to help evaluate current Development programs and to make recommendations to the AVP of Advancement for program changes. 
• Works with AVP of Advancement, Development Team, Event Manager and Coordinator, and Event Chairs to secure underwriting from individual donors for the Dallas Zoo’s annual fund-raising event, Zoo To Do. Attends and participates in the execution of these events.
• Coordinates the logistics of all individual donor acknowledgement and benefit fulfillment with various staff, ensuring that gifts are appropriately recognized and recorded, and that benefits are fulfilled in a timely manner. Participates in developing specialized stewardship plans for specific donor segments, which may include periodic phone contact, personalized correspondence, and other department cultivation activities.
• Collaborates with Advancement Services to conduct prospect research.
• Prepares appropriate correspondence, reports, presentations, and other materials for donors and donor prospects.
• Responsible for achieving designated annual financial goals.
• Supports the greater efforts of the Advancement team and of the Dallas Zoo.
• Performs other duties as assigned.



WORK ENVIRONMENT

• Must be able to walk, stand, sit, kneel, stoop, crawl, twist, reach above head, pull bend, climb stairs and ladders and carry up to 50lbs. 
• Must be able to work holidays and weekends.
• Must be able to actively work in inclement weather.
• Must have a valid driver’s license with reliable transportation.