Reports To: Assistant Vice President for Advancement
Position Summary: Oversees the maintenance and improvement of all data systems and processes related to the Office of Advancement, including gift processing, gift receipting and acknowledgement, and constituent data management. This person is responsible for the maintenance of the database system that supports the office’s operations. The Manager acts as a liaison between the Office of Information Technology and the Office of Advancement and provides external program support related to Advancement systems.
Essential Responsibilities: Advancement Database Records Management, Data Integrity, and Gift Processing (Core Development Services)
To organize and maintain constituent records and data within the Advancement database accurately and in a timely manner. Continuously monitor, document, and recommend improvements for Advancement data processes.
To supervise the Advancement Services Assistant who serves as the primary gift processor and supports other duties
To have the ability to execute and oversee the gift processing function, including the recording, posting, and reporting of gifts, pledges and pledge payments
To act as a liaison between the Office of Information Technology and the Office of Advancement for all computer and network support, including The Raiser’s Edge database software
To provide support for web-based giving transactions and Net Community
Office Staff Data Support
To provide support for the VP, AVP, and Major Gift Officers in relation to donor tracking and management issues
To work closely with the Annual Giving Manager and Phonathon Coordinator in relation to the Phonathon and direct mail programs
To extract required information from the database and assist staff in running queries, lists, and reports, and train staff to run their own frequently used reports
To provide Raiser’s Edge systems training to Advancement staff as needed
Other University and Seminary Staff Data Support
To provide data to external constituencies, vendors, and external agencies (ATS & VSE reports)
To participate in projects and coordinate data needs and financial reports related to other departments, including Alumni Relations, Admissions, Athletics, and individual academic schools
To assist departments in establishing and monitoring on-line registrations for university events.
Other duties as assigned
Excellent working knowledge of computer systems, software, and networks; experience with Raiser’s Edge software strongly preferred
Strong computer aptitude and experience with MS Office, especially Word, Excel, and Outlook
Excellent organizational and planning skills
Strong interpersonal and problem-solving skills
Ability to design and implement in-house development services training for staff
Ability to prioritize multiple tasks and maintain composure in a fast-paced work environment
Ability to work with accuracy and attention to detail
Self-motivated and dependable
Adaptable and flexible
Knowledge of the field of Advancement/Development/Alumni Relations (or willingness to learn) to provide context for data functions
Willingness to work beyond traditional hours when needed
Flexibility in work schedule to meet occasional demands of peak workloads and availability to work between the Christmas and New Year’s holidays
Personal commitment to and appreciation for North Park's mission of Christian higher education
Ability to act as positive, cooperative member of development team
NOTE: Nothing in this job description restricts the supervisor’s right to assign or reassign duties and responsibilities to this job at any time.
Founded in 1891 by the Evangelical Covenant Church, North Park University is located on Chicago’s north side and enrolls 3,200 students from around the world. At North Park, excellence implies not only a deep tradition in the liberal arts and Christian faith, but a spirit of reaching out to serve and learn from the dynamic community around us.