The North Carolina Museum of Art serves the people of North Carolina and all visitors as a premier destination for compelling encounters with art. The NCMA is committed to exemplary scholarship and innovative educational enrichment. Currently, the Museum has approximately 25,000 member households which provide over $2M in annual operating income. The NCMA seeks an experienced candidate to fill the role of Senior Membership Officer. The ideal candidate will be self-motivated, creative problem solver, and valuable team member. This position oversees all NCMA membership strategies and activities, and coordinates and collaborates with various teams for member communications, event planning, and reporting. The position also prepares annual membership projections and expenses and works with the Development Director and other gift officers on annual fund planning.
Membership Program Management
Create and execute optimal strategies to acquire, retain, upgrade, and renew members through a variety of membership marketing strategies (mail, online, onsite) with emphasis on innovative concepts.
Act as primary liaison with external direct mail company to produce acquisition and upgrade campaigns.
Direct Response Coordination
Work in conjunction with marketing to develop strategies that effectively utilize email, social media, pre- and post- visit opportunities, and major exhibitions to educate members about the entire Museum and its activities.
Reporting and Data Analysis
Coordinate with database manager to prepare regular reports that illustrate the growth of membership program.
Membership and Programming Events
Collaborate with programming to design annual events that deliver or highlight membership benefits and review after-event survey information.
Cultivate, engage members and provide stewardship during member-only events
Museum Team Collaboration
Represent membership in interdepartmental meetings, maintain a working knowledge of museum membership trends, and act as a Museum resource.
4-year college degree. Graduate degree in business, marketing, or non-profit management desirable.
Minimum 5+ years’ experience in nonprofit fundraising with specific experience in membership sales, management strategies, or annual contributions or annual fundraising.
Solid record of accomplishment in online marketing and membership sales, fundraising writing, and direct mail marketing or similar.
Possess strong computer skills including work with CRM or prospect databases, MS Office suite, project management software, and similar apps and programs.
Possess strong work ethic, excellent organizational and management skills, and excel in a fast-paced and varied environment.
Work successfully as part of a team.
Willing to work evenings and weekends as required.
Demonstrate an enthusiastic, customer-friendly manner; meet challenging customer situations with a tactful, positive attitude.
Able to work independently, and be self-directed to take action and find solutions to challenges.
Experience in supervising personnel including job performance goal-setting, periodic reviews, and year-end review consistent with the established Museum goals and core values.
Ability to lift up to 20lbs
Ability to sit for long periods of time
Basic office equipment; phone, computer, copier, and fax machines
The North Carolina Museum of Art (NCMA) is an art museum in Raleigh, North Carolina which opened in 1956 as the first major museum collection in the country to be formed by State legislation and funding.Since the initial 1947 appropriation that established its collection, the Museum has continued to be a model of enlightened public policy with free admission to the permanent collection. Today, it ...encompasses a collection that spans more than 5,000 years of artistic work from antiquity to the present, an amphitheater for outdoor performances, and a variety of celebrated exhibitions and public programs. The North Carolina Museum of Art serves the people of North Carolina and all visitors as a premier destination for compelling encounters with art.